Terms of Service

Effective October 10, 2026

These Terms are a contract between you and Laundry Lift LLC, an Arizona company ("Laundry Lift," "we," "us"). They cover our website, web app and mobile apps, and our laundry pickup, wash-and-fold and delivery service (together, the "Service"). By creating an account or placing an order, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Service.

The short version: we pick up your laundry, wash and fold it, and bring it back. You pay by weight after we weigh it, using the card or wallet you saved. Cancel free before pickup. Tell us within 48 hours if something's wrong and we'll re-wash it free or reimburse you up to the limits below. Please read section 12: disputes go to individual arbitration or small claims court, not class actions, unless you opt out.

1. Who can use the Service

You must be at least 18 and able to form a binding contract. You're responsible for your account and for keeping access to your email secure, since we sign you in with one-time codes sent there. Give us accurate contact and address information and keep it current.

2. Orders, pickup and delivery

You choose a pickup day and time window. Pickup and delivery times are estimates, not guarantees. Weather, traffic and demand can cause delays.
Have your laundry bagged and out at the address before your window starts, and give us any gate codes or instructions we need.
Missed pickups. If we arrive during your window and can't find your bags, we'll text you and wait at least 5 minutes. If they're still not available, we'll photograph the pickup spot and mark the pickup missed. A missed-pickup trip fee (shown on our pricing page, currently $4.99) may be charged to your saved payment method.
Photo proof. Our Bubble Buddies photograph your bags at pickup, the spot when bags are missing, and your laundry at drop-off. You can see these photos with your order.
When we're responsible. We're responsible for your laundry from the moment we collect it until we deliver it as you instructed. We're not responsible for bags lost or taken before we collect them, or after we deliver them. If you're worried about theft, ask in your order notes for us to leave them out of sight or with a front desk.
We only serve the ZIP codes shown at checkout.
Our staff and drivers ("Bubble Buddies") may decline any order or item, or stop service, that seems unsafe.

3. Prices and payment

Pay by weight. Laundry is priced per pound, with a minimum weight per order. Your total can also include detergent, add-ons, pickup and delivery, a service fee, a mileage fee for some ZIP codes, any tip you choose, and applicable taxes. A missed-pickup trip fee may apply as described in section 2. Checkout shows every line before you book. Prices can change, but the price shown when you place an order applies to that order.
Estimates. The checkout total is an estimate. Your final charge uses the actual dry weight we measure right after pickup, before washing. We photograph the scale reading and show it with your receipt.
Payment authorization. When you place an order, you save a card, Apple Pay or Google Pay with our payment processor, Stripe. You authorize Laundry Lift to charge that payment method, without further action from you, for each order's final total after weighing, and for any Lift Pass fees. A saved payment method is required to book. We email a receipt for every charge.
Tips are optional, and 100% go to the Bubble Buddies who serve you.
Promotions, such as first-order discounts, are limited to one per person and household. They have no cash value, and we may change or end them at any time.
If a charge fails, we may hold your laundry until you pay, or suspend your account. Prices are in U.S. dollars.

4. Lift Pass subscription (automatic renewal)

Lift Pass is an optional monthly membership. It includes $0 pickup and delivery and a reduced service fee. It renews automatically each month, at the price shown when you join (plus any tax), and charges your saved payment method until you cancel. You can cancel anytime with the "Cancel Lift Pass" button on your Account page, or by emailing us. Cancelling stops future renewals, and your benefits last until the end of the period you already paid for. Except where the law requires otherwise, we don't refund partial months. If we change the price, we'll give you at least 30 days' notice, and you can cancel before the change takes effect.

5. Cancellations and refunds

Cancel any order for free before we pick it up, in the app or on the website.
Once we've picked up your laundry, the order can't be cancelled. If you're unhappy with how it was washed or folded, tell us within 48 hours of delivery and we'll re-wash it free. If a re-wash can't fix it, we'll refund your laundry charge for the affected items.
Refunds go back to your original payment method.

6. Items we don't accept

Don't send the following:

Hazardous items, or items soaked in gasoline, oil, solvents or chemicals
Items soiled with blood, bodily fluids, mold or pests (bed bugs, lice and similar)
Items labeled "dry clean only" or "do not wash," and anything made of leather, suede, fur, silk, or wool that can't be washed
Rugs, shoes and anything else that won't fit in a commercial washer
Cash, jewelry, electronics or other valuables

We may return any of these items unwashed, and charges may still apply. Please empty all pockets. We're not responsible for items left in pockets, or for any damage they cause.

7. Care, loss and damage

We sort, wash, dry and fold each order separately from other customers' laundry, following standard care practices. You can ask for hang-drying in your order notes or as an add-on.
We're not responsible for normal wear, shrinking, color bleeding or fading, or damage to buttons, zippers or trim. The same goes for damage from items that aren't colorfast, items with no care label or a wrong one, or items already weak or worn.
Claims. Report a lost or damaged item within 48 hours of delivery. Email photos of the item and its care label to ssandate04@gmail.com. We may ask you to send us the item so we can inspect it.
Limit. If we're responsible, we'll reimburse an item's fair value, up to 10 times the per-pound price charged for that order, per item, and no more than $250 per order. This is our full liability for lost or damaged items.

8. Calls and texts

When you give us your mobile number, you agree that we may call or text you about your orders, such as pickup and delivery updates. These messages aren't marketing. Message and data rates may apply. To stop texts, reply STOP or email us. We'll only send marketing texts if you separately agree to them.

9. Acceptable use

Don't misuse the Service. That includes giving false information, placing fake or fraudulent orders, interfering with or probing our systems, scraping the Service, getting around our security or rate limits, or harassing our staff. We may suspend or close any account that breaks these Terms.

10. Disclaimers

Except for the promises we make in these Terms, the Service is provided "as is" and "as available," to the fullest extent the law allows. We disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We don't promise the apps will always be available or error-free.

11. Limitation of liability

To the fullest extent the law allows, Laundry Lift isn't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or data. Apart from the item limits in section 7, our total liability for any claim is limited to the greater of the amount you paid us in the 3 months before the claim or $100. Some places don't allow these limits, so they may not all apply to you. Nothing in these Terms limits liability that the law says can't be limited.

12. Disputes: informal resolution, arbitration and class-action waiver

Talk to us first. Before filing any claim, email ssandate04@gmail.com with a description of the problem, and give us 30 days to try to resolve it.

Arbitration. If we can't resolve it, you and Laundry Lift agree that any dispute about the Service or these Terms will be settled by binding individual arbitration under the American Arbitration Association's Consumer Arbitration Rules. The exception is that either of us may bring an individual claim in small claims court. Arbitration takes place in Maricopa County, Arizona, or by video. For claims under $10,000, we will pay the AAA filing and arbitrator fees.

No class actions. You and Laundry Lift may each bring claims against the other only individually, not as a plaintiff or class member in any class, collective or representative action.

Opting out. You can opt out of this section 12 by emailing us within 30 days of first accepting these Terms. Include your name and account email, and say that you opt out of arbitration.

13. General terms

Arizona law governs these Terms, without regard to its conflict-of-law rules. Any matter not covered by arbitration goes to the state or federal courts in Maricopa County, Arizona.
You agree to indemnify us against third-party claims that arise from your breach of these Terms or your misuse of the Service.
We may update these Terms. If we make a material change, we'll post the new version here with a new effective date and notify you in the app or by email. Continuing to use the Service after a change means you accept it.
If any part of these Terms can't be enforced, the rest still applies. Not enforcing a term doesn't mean we waive it. You can't transfer these Terms to anyone else, but we can transfer them as part of a merger or sale of the business.
The apps' content and the Laundry Lift name and logo belong to us. Apple and Google aren't parties to these Terms and aren't responsible for the Service.

14. Contact

Laundry Lift LLC · Arizona · ssandate04@gmail.com